At b9gam, the privacy and security of your personal data is something we take with complete seriousness. This Privacy Policy explains in clear, straightforward terms exactly what personal information b9gam collects from Pakistani players, how that data is used, who we share it with, and what rights you hold over your own information. This Policy applies to all users of the b9gam platform at b9gam.org.
Six core privacy principles every b9gam player should know
b9gam only collects personal data that is genuinely necessary for account operation, KYC compliance, payment processing, and responsible gaming obligations. We do not gather data beyond what our regulatory and operational requirements demand.
All data transmitted between your device and b9gam servers is protected by TLS 1.3 encryption. Stored personal data is encrypted at rest using AES-256 standards — the same level of protection used by major Pakistani banks like HBL and UBL.
b9gam does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Your data belongs to you and is used solely for the purposes described in this Privacy Policy.
Every b9gam player has the right to access, correct, and request deletion of their personal data. You can submit a data access request at any time by contacting our support team. b9gam responds to all data requests within 30 days.
Receiving b9gam promotional emails and SMS notifications is entirely optional. You may withdraw marketing consent at any time via your account settings or by emailing [email protected]. Opting out does not affect your ability to use b9gam's core services.
Where data sharing with third parties is necessary — such as with licensed payment processors including JazzCash and EasyPaisa — b9gam shares only the minimum data required and only with partners bound by strict confidentiality agreements.
Important Notice: This Privacy Policy was last reviewed and updated in January 2026. By registering an account on b9gam.org or continuing to use the b9gam platform after any update, you confirm that you have read and understood this Policy in full. If you disagree with any provision, please contact our support team before continuing to use b9gam.
b9gam ("we", "us", "our") is committed to protecting the personal data of all players who use the b9gam platform, accessible at b9gam.org. This Privacy Policy describes in full the types of personal information we collect from Pakistani players and international users, the purposes for which that data is processed, the conditions under which it may be shared, and the rights available to each player in respect of their own data.
This Policy applies to all data collected through the b9gam website, mobile-optimised platform, customer support channels, and any other service operating under the b9gam brand. It should be read alongside the b9gam Terms & Conditions, which together form the full contractual relationship between b9gam and its registered players.
b9gam processes personal data in accordance with the requirements of its international gaming licence and applicable data protection standards. We recognise that for players in Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan, the security of financial and identity information is a serious matter — and we treat it accordingly.
For the purposes of this Privacy Policy, b9gam acts as the Data Controller in respect of all personal data collected from players via the b9gam platform. As Data Controller, b9gam determines the purposes for which personal data is collected and the manner in which it is processed.
All enquiries relating to data protection, access requests, correction requests, or erasure requests should be directed to the b9gam data protection contact point:
b9gam collects the following categories of personal data from players, depending on the stage of their relationship with the platform:
When you create a b9gam account, we collect your full legal name, date of birth, residential address (including city and province), email address, and mobile phone number. This information is mandatory for account creation and is used for identity verification, account management, and responsible gaming purposes.
To comply with our obligations under our international gaming licence, b9gam requires players to submit Know Your Customer (KYC) documentation. This includes a copy of your Pakistani CNIC (front and back), valid passport, or other government-issued photo identification, along with proof of residential address and proof of the payment method used for deposits.
b9gam collects information relating to deposits and withdrawals, including the payment channels used (e.g., JazzCash account number, EasyPaisa mobile wallet, HBL or UBL account details, Meezan Bank reference), transaction amounts, dates, and timestamps. b9gam does not store full card numbers or banking passwords.
We record all gaming activity on your b9gam account, including wagers placed, games played, bet amounts in PKR, session duration, and win/loss outcomes. This data is used for account management, responsible gaming monitoring, fraud detection, and regulatory reporting obligations.
b9gam automatically collects certain technical data when you access the platform, including your IP address, browser type and version, device type and operating system, session timestamps, and referring URLs. This data helps us maintain platform security, prevent multi-accounting, and improve user experience.
We retain records of all communications between you and b9gam customer support, including live chat transcripts, email correspondence, and any other written or recorded interactions. This data is used for quality assurance, dispute resolution, and training purposes.
| Data Category | Examples | Purpose |
|---|---|---|
| Registration | Name, DOB, email, phone | Account creation, identity verification |
| KYC Documents | CNIC copy, address proof | Regulatory compliance, age verification |
| Financial | JazzCash/EasyPaisa details, transaction history | Deposit/withdrawal processing, fraud prevention |
| Gaming Activity | Bets, sessions, game history | Account management, responsible gaming |
| Technical | IP address, device type, browser | Security, fraud detection, platform optimisation |
| Communications | Support chat logs, emails | Dispute resolution, quality assurance |
b9gam uses collected personal data for the following purposes:
b9gam processes personal data on the following legal grounds:
b9gam uses cookies and similar tracking technologies to operate the platform, maintain session security, analyse platform usage, and personalise the player experience. The following categories of cookies are in use on b9gam.org:
Cookie Management: You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the b9gam platform, particularly session management and game loading.
b9gam does not sell, rent, or trade personal data with third-party organisations for commercial marketing purposes. Data may be shared in the following limited, controlled circumstances:
No Offshore Marketing Sales: b9gam expressly confirms that it does not share Pakistani player data with offshore data brokers, affiliate marketing networks, or any third party for the purpose of unsolicited commercial outreach.
b9gam retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as required by applicable regulatory obligations. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Regulatory and licensing obligations |
| KYC documents | Duration of account + 5 years post-closure | AML compliance requirements |
| Financial transaction records | 7 years from transaction date | Financial regulatory requirements |
| Gaming activity logs | 3 years from session date | Responsible gaming and dispute resolution |
| Support communications | 3 years from last interaction | Quality assurance, dispute resolution |
| Marketing preferences | Until consent withdrawn + 1 year | Marketing compliance audit trail |
Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised in accordance with b9gam's data disposal procedures.
b9gam implements a comprehensive suite of technical and organisational security measures to protect player personal data against unauthorised access, accidental loss, alteration, or disclosure. Key security measures include:
Data Breach Notification: In the unlikely event of a personal data breach that poses a risk to players, b9gam will notify affected players and relevant regulatory authorities within 72 hours of becoming aware of the breach, in accordance with its obligations under its gaming licence.
As a b9gam player, you hold the following rights in respect of your personal data. All requests should be submitted to [email protected] with your registered username and a clear description of your request:
b9gam operates a strict minimum age policy of 21 years. The b9gam platform is not intended for, and does not knowingly collect personal data from, any individual under the age of 21. If b9gam identifies or is informed that an account has been created by a person under the minimum age, all personal data associated with that account will be permanently deleted and the account closed immediately.
If you suspect a minor is using b9gam: Please contact us immediately at [email protected]. b9gam takes underage gambling with complete seriousness and will act on all reports without delay. Parents and guardians in Pakistan are encouraged to use parental control tools to restrict access to gambling websites on shared devices.
b9gam may send promotional communications — including welcome bonus offers, PSL special promotions, reload offers, and platform announcements — to players who have given explicit consent to receive marketing at the time of registration or subsequently through account settings.
You may withdraw your marketing consent and unsubscribe from all b9gam promotional communications at any time by:
Opt-out requests are processed within 5 business days. Withdrawing marketing consent does not affect the delivery of essential transactional communications such as deposit confirmations, withdrawal notifications, and security alerts, which are sent regardless of marketing preference.
b9gam's servers and data infrastructure may be located outside Pakistan. Where personal data is transferred internationally — for example, to server facilities in the jurisdiction where b9gam holds its gaming licence — b9gam ensures that appropriate safeguards are in place to protect the data to an equivalent standard as if it remained within Pakistan.
Such safeguards include contractual data protection clauses between b9gam and any international data processors, and compliance with the data protection standards required by b9gam's licensing authority. b9gam does not transfer personal data to jurisdictions that do not offer an adequate level of data protection without implementing appropriate contractual protections.
b9gam reserves the right to update this Privacy Policy at any time. Where changes are material — meaning they significantly affect player rights or data processing practices — b9gam will notify affected players via email to their registered address and via a notice on the b9gam platform no fewer than 7 days before the changes take effect.
Minor updates — such as clarifications that do not substantively change how data is processed, or corrections of typographical errors — may be made without prior notice and take effect upon publication. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. Continued use of the b9gam platform after any revision constitutes acceptance of the updated Privacy Policy.
For any privacy-related queries, data access requests, or concerns regarding how b9gam handles your personal information, please contact our data protection team:
Now that you have reviewed b9gam's Privacy Policy, you know exactly how your data is protected. Join Pakistan's premier online casino and sports betting platform — one account, one PKR wallet, complete data security. Players must be 21 years or older.